Contact
Questions about an order, a download or a design? Write to us — a real person reads and answers every message, in your language.
Support email
orders@embroiderydownload.comResponse time
We reply within 24–48 business hours, usually much sooner. Weekends and holidays may take a little longer.
Problem with an order? Try self-service first
If your download links expired or you can’t find the confirmation email, you can re-send them to yourself in a minute — no waiting for us:
Recover my downloads