Dear Customer,

Thank you for choosing our company to purchase your embroidery designs. We appreciate your confidence in us and strive to provide you with high quality products and exceptional customer service.

We understand that on occasion situations may arise where you may wish to request a return or refund. Due to the digital nature of our products, we cannot offer returns or refunds in all cases. However, in specific and justified situations, we will be happy to assist you. Below is our return and refund policy for your information and reference:

Returns and refunds are generally not accepted due to the digital nature of our embroidery designs. Once you have purchased a design, we cannot revoke access to it.

If you experience a technical problem on our website that prevents you from downloading or using the purchased design, please contact our support team at [orders@embroiderydownload.com]. We will be happy to help you troubleshoot the problem and, if necessary, provide a refund if the problem cannot be resolved.

If the design you have purchased is faulty or does not work as advertised, please contact our support team via [orders@embroiderydownload.com] within 7 days of the date of purchase. We will investigate the problem and, if we confirm that there is an error in the design, we will offer you a full refund or the option to exchange the design for another design of equal value, depending on your preference.

To request a return or refund, please be sure to provide all relevant information, including your name, email address, order number, details of the problem and any proof of the error or technical difficulty you experienced.

We appreciate your understanding and cooperation regarding our return and refund policy. Our primary goal is to ensure your satisfaction and we will continue to work hard to provide you with high quality products and exceptional service.

Sincerely,

EmbroideryDownload