FAQ-v1

Frequently Asked Questions

In this page you will find the most common questions of our customers and we will solve them in a simple and detailed way, to facilitate the whole process of purchase as well as the embroidery.

 

👤 My Account 

Creating an account is very simple, just click on the Register button on the top right. Once inside you will have to enter some basic information about yourself. You will not have to register to view designs on our website, however to make a purchase you will have to register. There are many benefits to registering such as faster checkout, saving your favorite designs and the option to retrieve an unfinished order.

To view a complete history of your orders, you must be logged in.

  1. Once logged in, select the box at the bottom where it says “Orders”.
  2. There you will find a list with all the orders you have placed and you can see data such as the date you placed them, the payment method and the links to download the designs again, although you can also do that from the download page.
The wishlist is a collection where you can save all the designs you have marked with a heart for future purchase. They will remain there until you delete them.

How do I create a list?

  • To create a list you must first have an EmbroideryDownload account. If you already have one just log in.
  • While searching and browsing designs and products select the “❤” button for any product you wish to add to your list.
  • Once logged in, you can view your list by clicking on the Whislist button in the upper right corner of the page. This will take you to the List page, which will display images of the items you have added. If you wish to purchase an item now, select the “Add to Cart” button and the item will be added to your shopping cart.

If you have forgotten your account password follow these steps:

  1. Look for the icon of the person next to the cart to access your account.
  2. Select “Forget my password” link below the login box.
  3. Enter the email address associated with your account and click continue.
  4. If the e-mail address you entered matches the e-mail address associated with our user accounts, you will receive an e-mail from our system with all the information you need to change your password.

If you want to change the password of your account, follow these steps:

  1. Look for the icon of the person next to the cart to access your account.
  2. Log in to your account and look for the section called “Account Details”.
  3. At the bottom you will find a box labeled “Change Password” where you must enter your old password and then put the new one you want.
  4. Finally click on the save changes button.

📤 Ordering

To place an order you must first create an EmbroideryDesigns.com account. If you already have an account, just login.

Ordering Designs at EmbroideryDownload is fast and safe:

  1. Log in with your email and password.
  2. Search among hundreds of high quality designs the one you like and add it to your cart.
  3. Finally select the checkout button. We have several payment methods such as PayPal, Credit Card or Bizum.

Once the order is placed you will be able to access to download the design, likewise, an email will be sent with the order confirmation that includes the order data and a link to download the design. Sometimes this message arrives to SPAM by mistake, check your inbox.

(Remember that to download your designs you can access it easily in the “My Account” section).

To find the embroidery design you are looking for, you have two options:

  1. Use the search engine at the top, where you can simply enter the name of the design you are looking for and the designs will appear.
  2. Search easily in the side menu on the left. There you will find all the products of the web classified by categories.

All the features of the embroidery designs can be found in the description of the embroidery design, where it is indicated what kind of formats are included and how many sizes the design has.

Do i have to register to shop on EmbroideryDownload?

  • You will not have to register to view designs on our website, however to make a purchase you will have to register. There are many benefits to registering such as faster checkout, saving your favorite designs and the option to retrieve an unfinished order.

Can I leave items in my Shopping Cart?

  • Yes, if you wish to log out before you finish shopping, your cart will keep the items you have selected. The next time you log in to EmbroideryDownload.com, the items will be there and you can continue shopping or checkout.

What happens if I do not receive a confirmation of my order?

  • You should receive a confirmation of your order at the email address you provide when placing your order within one hour. If you do not receive the confirmation email, we recommend you check your SPAM folder, if it is not there send us an email to orders@embroiderydownload.com. Don’t forget that you can download the designs immediately.

🧵 Embroidering

A very typical problem is not being able to see the designs once you download them, to be able to see them from your computer you will need a special program. We recommend using Embrilliance because it works very well and has a free version, from there you can view the designs and make color and size changes. Once installed you will only have to open the designs from the program, it is able to open most of the existing formats, don’t worry.

At EmbroideryDownload we make it easy for you and we offer you a wide range of formats in all our designs so you won’t have any problem when choosing the right format.
You can find out which format your machine uses by consulting the instruction manual that came with your machine or consult the official website of your machine. It is very important to use the correct format to get a good embroidery quality.

You can embroider your design on any type of fabric even elastic, however it may increase the difficulty if you are inexperienced. We recommend that you choose fabrics that are made of natural fibers, such as linen, cotton or a combination of both for good results.

Also we recommend that first test the fabric you are planning to use on your hoop.  It should be able to stay taut in the hoop while sewing without puckering or stretching.

If you are thinking of changing colors or size, we tell you how: 

Change Colors:

  1. Open the embroidery design in Embrilliance, it is free and easy to use.
  2. Click on the design and go to the menu at the bottom right where you will find a color palette.
  3. Finally we want to highlight that the colors change depending on the embroidery machine we are using, although this will not affect us if we always embroider in the same format.

For more information we leave you a video that explains it in more detail.

Change Size:

  1. Open the embroidery design in Embrilliance.
  2. Click on the design and go to the top left where you will find the design measurements and a percentage which defaults to 100%.
  3. To increase or decrease the size you will need to edit the number by changing the percentage. We recommend at most modify it by 10%, otherwise there may be a risk of incorrect borders.

For more information we leave you a video that explains it in more detail.